Last Updated 3rd May 2018

This Privacy Policy applies to my information collection and use practices: (i) online when you visit my website and (ii) offline when you provide information to me.

Acceptance of Terms

By visiting my Website and providing your personal details, you are agreeing to the terms of this Privacy Policy. By providing me your information offline, you are also agreeing to the terms of this Privacy Policy.

The Information I Collect

In the course of operating the Website and/or interacting with you, I will collect the following types of information.

1. Personal Information

When you sign up to receive any of my free resources or newsletters, respond to a survey, request a discovery session, or purchase any product or service, you may be required to provide personal information about yourself. I do not collect any personal information from Visitors when they use the Website unless they provide such information voluntarily, such as by sending a contact form or email, or subscribing to receive further information from me.

I will also collect Personal Information from you via some third parties (such as www.Bark.com, www.LifeCoachSpotter.com or www.lifecoach-directory.org.uk) where you have requested contact from a Life Coach.

All information I collect and/or receive under this section is collectively called “Personal Information”, which includes some or all of the following:

  • Your name
  • Your email address
  • Your phone number
  • Your location
  • Your Skype Name
  • Your availability

2. Billing Information

When you wish to purchase my services, you will receive an invoice from me for payment by credit/debit card or by bank transfer, and you may be required to enter your payment details. Such information is collectively called “Billing Information.” Although we will have some access to the Billing Information, it will be collected and processed by a third-party payment vendor, Stripe, pursuant to the terms and conditions of their privacy policies and terms of use. I shall not use or store your Billing Information.

4. Other Information

In addition to the information noted above, I will collect additional information about yourself that you voluntarily provide (collectively, the “Other Information”). Such Other Information may include:

a. Information From You. Additional information about yourself that you voluntarily provide, such as my notes taken from our coaching sessions, information you provide on my surveys and questionnaires and any information you submit to me via your inquiries.

b. Information From Your Activity. Information automatically collected when you use the Website, including, without limitation:

IP addresses, which may consist of a static or dynamic IP address and will sometimes point to a specific identifiable computer or device; browser type and language; referring and exit pages and URLs; date and time; amount of time spent on particular pages; what sections of the Websites you visit; and similar data; and

Information about your device, including the type of device; universally unique ID (“UUID”); advertising identifier (“IDFA”); MAC address; operating system and version (e.g., iOS, Android or Windows); carrier and country location; and similar data.

c. From Cookies. Information that is collected using “cookie” technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will “remember” information about your visit. I may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to collect Other Information and to enhance your experience using the Website. If you do not want me to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. However, if you decide not to accept cookies from us, the Websites may not function properly.

d. Third-Party Analytics. I use third-party analytics services (such as Google Analytics) to evaluate your use of the Website, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to the Website and mobile and Internet usage. These third parties use cookies and other technologies to help analyse and provide data. By accessing and using the Website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

e. From Other Sources. We also may collect or receive information from third parties, such as Facebook and/or other third-party social media sites.

Information You Share

Please keep in mind that whenever you voluntarily make your Personal Information available to third parties — for example on blog posts; through email; during webinars or coaching calls; or in comment or chat areas — that information can be seen, collected, heard, and/or used by others besides me. I cannot be responsible for any unauthorised third-party use of such information.


How I Use, Share & Protect Information

I use Personal Information, Billing Information, and Other Information (collectively, “Information”) to provide my services; to process requests for free resources; to respond to inquiries; to maintain and improve the Website and services to you; to solicit your feedback; and to inform you about my products and services. I never share your information with third parties unless in the instances below: 

  • I may employ other companies and individuals to perform functions on my behalf. Examples may include providing technical or marketing assistance. These other companies will have access to the Information only as necessary to perform their functions and to the extent permitted by law.
  • To the extent permitted by law, we may also disclose the Information: (i) when required by law, court order, or other government or law enforcement authority or regulatory agency; or (ii) whenever we believe that disclosing such Information is necessary or advisable, for example, to protect the rights, property, or safety of Leading Lady Coaching or others.
  • As a part of my professional development and coaching credentials, and with your permission as granted on your coaching agreement, I may share your data (name, contact details and hours of coaching) with Coaching Accreditation bodies such as the ICF, who may contact you to verify the number of coaching sessions we have had together for my accreditation.
  • With your permission, and in accordance with the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and further coach professional development and/or consultation purposes.

How I Store Information

  • Email Correspondence: Personal Information is stored from our email correspondence on a Gmail server which I access via my password protected Smart Phone and/or Laptop.
  • Newsletter Sign-Up or Free Resource Request: Your name and email address is stored on my mailing list in Mail Chimp, accessed only by me via my password and stored in accordance with Mail Chimps privacy policy, which you may access via the Mail Chimp website.
  • Coaching records: Any paper-based notes or worksheets created during our coaching sessions are scanned and saved on my password protected CRM database on Hubspot for a period of five years, in case I need to refer back to them in future in the case that a client would like to re-commence coaching, allowing us to refer to previous topics and goals or respond to any queries that may arise. Hubspot participates in and has compliance with the EU-U.S. Privacy Shield Framework. You can access their privacy policy via their website. I also keep paper copies of our notes for the duration of our coaching contract, stored in a locked file box at my home address, to refer to during and in-between our sessions. My policy is to destroy these paper copies six months after our last coaching session.  
  • Coaching Agreements: Coaching agreements are kept in a folder on my laptop hard-drive, which is password protected, and scanned to my CRM database on Hubspot where they will be kept for a period of five years. 

I take reasonable steps to protect the Information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information you supply will not be intercepted while being transmitted to and from us over the Internet. Please take special care in deciding what information you send to us via the Internet.


Changes & Inquiries

Accessing and Modifying Personal Information and Communication Preferences

You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any marketing email. Customers cannot opt out of receiving transactional emails related to their contract with me or their inquiries, but you may email me direct to opt out of any further correspondence from me at any time.

Changes to This Privacy Policy

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. By accessing the Website and/or using our services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer back to this Privacy Policy on a regular basis.

How to Contact Me

If you have questions about this Privacy Policy, or to request copies of the information I hold for you, please contact me via email at megan@leadingladycoaching with “Privacy” in the subject line outlining your request or question, and I will respond to you within 30 days.